Intelligence
Inbound Classification for AI Agents
Every reply is classified by intent with a confidence score and suggested action. Your agent knows exactly what to do next — no rules engine required.
How it works
Receive an inbound email
Replies to emails your agent sent are automatically captured and linked to the original thread. You can also manually record inbound emails via POST /v1/agent/record-inbound.
Classify the intent
POST to /v1/agent/classify-intent with the subject and body text. The system returns an intent label, confidence score, and suggested action.
Route based on intent
Suggested actions tell your agent what to do next: notify the owner, require human approval, auto-archive, or escalate. Your agent decides how to act on the recommendation.
Batch processing
POST to /v1/agent/batch/classify-intent to classify multiple messages in a single request. Each message gets its own intent, confidence, and action.
SLA tracking and threading
Classified replies are linked to their conversation thread. Thread statuses transition automatically — open, waiting, resolved, escalated — enabling SLA tracking.
Classify an email
POST /v1/agent/classify-intent
POST /v1/agent/classify-intent
{
"tenantId": "your-tenant-id",
"subject": "Re: your proposal",
"bodyText": "Thanks, I'd love to schedule a demo next week."
}{
"intent": "interested",
"confidence": 0.92,
"suggestedAction": "notify_owner"
}Intent categories
Interested
Positive engagement — the contact wants to proceed, book a demo, or learn more.
Objection
Concern or pushback on the offering. May need a tailored follow-up.
Support
Needs help with the product or service. Route to support workflows.
Billing
Payment, invoice, or subscription related. Route to billing handlers.
Out of Office
Auto-reply or OOO message. Safe to archive without action.
Not Now
Timing isn't right but may revisit. Schedule a follow-up for later.
Batch classification
Classify multiple messages in a single request. Each message gets its own intent, confidence score, and suggested action.
POST /v1/agent/batch/classify-intent
{
"tenantId": "your-tenant-id",
"messages": [
{ "subject": "Re: demo", "bodyText": "Yes, interested" },
{ "subject": "OOO", "bodyText": "I am out of office until Monday" },
{ "subject": "Re: invoice", "bodyText": "Can you resend the invoice?" }
]
}Understand every reply
Automatic intent classification with confidence scoring and suggested actions. Let your agent triage replies at scale.