Help

Support

Molted Mail runs email for AI agents. The Molted iPhone app is how you stay in charge of them: it tells you when an agent needs a person, and you decide in a tap, glance at what happened, or stop sending.

Contact us

Email hello@molted.email and a person will answer, usually within one working day. Tell us which account email you use and what you see on screen. For privacy requests, write to privacy@molted.email.

Signing in on your phone

  1. You need a Molted account. The app cannot create one: sign up on the web at molted.email/signup, then verify your email.
  2. Open the app and tap Sign in with Molted. Your browser opens on molted.email, where you sign in and approve this phone. The app never sees your password.
  3. If the sheet says signing in to the Molted app is not available for your account yet, phone sign-in has not been switched on for you. Email us and we will turn it on.
  4. Want to look first? Tap Look around first to try the app on sample data, with no account.

Notifications

The app buzzes your phone when an agent needs you, such as a handoff, a contact asking for a person, or a message held for a security check. Turn notifications on in the app under Settings, Notifications, and check that they are allowed for Molted in iOS Settings. Notifications show a short generic line and a mailbox address, never the content of an email.

Signing out a phone

In the app, open Settings and tap Sign out. That ends the sign-in and stops notifications on that phone. Lost your phone? Sign in on molted.email, open Settings, and sign it out under Phones. Changing your password also signs out every phone. If you cannot sign in, email us from your account address and we will end its sign-in for you.

Deleting your account

Deleting happens on the web, not in the app. Sign in at molted.email/app/settings, open Workspace data, and use Export first if you want a copy. Then choose Delete workspace and type the workspace name to confirm. If you cannot sign in, email us from your account address and we will do it for you. What we keep afterwards is described in the privacy policy.

Plans and billing

There is nothing to buy in the app. Plans and billing are managed on the web at molted.email/pricing.