One mailbox per job.
Give an agent an address and it answers what arrives there, with policy on every send and a person one handoff away.
- SupportSupport agentAnswers your support inbox. Every message is screened before the agent reads it, and the hard ones go to a person.
- Inbound leadsInbound lead agentAnswers people who wrote in or filled a form, asks the qualifying questions, and hands warm leads to a person.
- FormsForm to inboxWebsite form submissions land in your agent's inbox as threads. It replies to the person who wrote and routes the rest.
- Ops inboxAgent alertsAn ops inbox for alerts, monitoring and vendor notices. Your agent triages it and escalates the ones that need a human.
- BillingBilling agentSends payment reminders to your customers once per invoice, stops following up when they reply, and hands billing questions to a person.
- Customer successCustomer success agentChecks in with your customers at a pace they can take, and hands unhappy ones to your team.
- Newsletter repliesNewsletter reply agentHandles the replies, unsubscribes and questions that come back to your newsletter and product updates.